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Communication and Personal Impact

Everyone would agree that top managers need a high level of “ communication skills “. But what does this actually mean? We all communicate, don’t we?

Well, yes we do, but sometimes what we communicate isn’t what we intend to. How often have you tried to explain yourself to someone, only to find they’ve “ misunderstood “ or “ taken it the wrong way “ ( note the implication that it’s their fault ). Sometimes what we want to say doesn’t come across the way we would like it to.

What we say isn’t necessarily what the other person hears. That may be influenced by their own communication style, their attitude towards us, their expectations, their beliefs and values.

Also, think of all the different situations in which a manager needs to communicate:

  • Meetings with staff or clients
  • Performance reviews
  • Briefings
  • Delegating
  • Training
  • Coaching
  • Presentations

These all require different skills.

There’s a big difference ( or, at least, there should be ) between the way you communicate when you’re, say, presenting your department’s profit projections to a meeting and when you’re having a one – to – one discussion with someone about their work or sorting out a conflict between two colleagues.

Most people are comfortable with certain situations but are much less effective in others. A top manager can adapt his or her approach as necessary, depending on the situation, the people involved and the content of what’s being discussed.

Really good communicators also understand the importance of the non – verbal elements of their impact on other people, e.g. body language, eye contact, tone of voice. These are often the things which determine how your message comes across.

They determine whether you look confident, apprehensive, sympathetic, bored, enthusiastic, etc, which can reinforce or undermine the impact of what you say.

Some of the common problems you might see in this area are:

  • People can’t express ideas or opinions clearly and concisely- so they are misunderstood, mistakes occur and problems arise because people are unclear about what to do, people have to keep raising questions and can’t work independently, the wrong things get done, they fail to carry people with them when they need to be persuasive
  • They find certain people difficult to communicate with because they only have one approach, which works with some people but not with others, they can’t adapt to suit the person or the situation – so they don’t come across well, they upset some people, cause conflict, don’t make a good impression
  • They are only effective in certain situations, e.g. one to one, but not in others, e.g. presentations or meetings- so they are not “ all – rounders “, they cannot be given a wide range of responsibilities, they have limited effectiveness and cannot be relied on in some situations
  • They are not assertive – they are seen as lacking in confidence, they don’t speak up when they should, they say yes when they should say no, they do things they think are not right and let others have their way instead of putting their opinion more forcefully- so they do not contribute fully, they do not command respect from others, they do things they should not be doing, they do not play a leadership role in influencing opinions and decisions
  • Alternatively, they are overly aggressive in their style- so they upset people, others do not want to work for them, they affect morale, they are seen as too focused on getting things done and not enough on developing good relationships with their team

Download the Free Whitepaper:

How to Communicate With Impact

Solutions in this area might focus on:

  • Communication styles
  • Dealing with “ difficult “ people
  • How to be more assertive
  • Making the most of meetings
  • Presenting with confidence
  • Personal impact
  • Coaching and mentoring skills

For more details of training courses I can offer in these areas, go to Management & Leadership Training

Some of the benefits of working with me will be:

  • People can express ideas and opinions clearly and with confidence – so that other people follow their lead and understand exactly what is expected of them
  • People have a range of approaches which they can adapt to suit the person and the situation they are dealing with – so they can build rapport and communicate effectively with all types of people
  • People can communicate successfully in a range of settings, such as meetings, small groups, presentations – so they can be more effective and take on a wider range of tasks and leadership roles
  • People will know how and when to be assertive – so they can deal with people  at all levels in a way which commands respect and does not cause friction, also they are able to say no when necessary and so do not waste time on tasks which they should not be doing
  • People will be able to combine verbal and non – verbal communication skills to convey confidence, authority and assurance whenever they speak – so they maximise their impact and create the best impression they can in all circumstances

For more information about how to be a great communicator, look at the articles in this category in the Management Tips Blog

For more details of training courses I can offer in these areas, go to Management & Leadership Training

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